Refund policy

Returns & Refunds Policy

At Sassy Sips, many of our personalised items are handmade to order specially for you. Because of this, personalised products are classed as bespoke/custom-made items and are therefore non-returnable unless they arrive faulty, damaged, or incorrect.

Personalised & Custom Orders

We cannot accept returns or offer refunds for:

Spelling mistakes or incorrect information provided by the customer
Change of mind after ordering
Personal preferences regarding colours, fonts, or design choices shown in the listing photos
Orders where incorrect customisation details were entered during purchase

Please double-check all personalisation details before placing your order.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:

Your order number
Clear photos of the item and packaging
A description of the issue

Once reviewed, we will happily offer:

A replacement item, or
A full refund where appropriate

Non-Personalised Items

Non-personalised items may be returned within 14 days of delivery if unused and in their original condition. Return postage costs are the responsibility of the buyer unless the item is faulty.